Find answers to common questions about our products and policies
A cottage bakery is a small, home-based bakery that produces approved foods under state cottage food laws.
Yes! I operate in compliance with my state and town's cottage food laws. I have passed inspection by my local board of health and have a business certificate.
I specialize in shelf-stable baked goods such as cookies, breads, muffins, brownies and other treats allowed under cottage food law. (No cream fillings or refrigerated items.)
I do my best to note ingredients and potential allergens clearly, but I cannot guarantee items are free from allergens. My kitchen may contain common allergens like nuts, dairy, eggs, wheat, and soy.
Yes, I do have two furry friends, Jasper and Daisy. However, in accordance with federal, state, and local laws and regulation they will not be in the house during production OR will not be permitted in the kitchen or baking areas during business hours. All surfaces and equipment will be sanitized prior to use. Happy to share a copy of my Standard Operational Procedures for more details!
Because items are made to order, all sales are final. If there's an issue with your order, please reach out and I will try my best to accommodate you!
Not at this time, due to cottage food laws.
Head over to the "Contact" section under the main menu and send me an email!
Our bakery policies
Everything you need to know about ordering from us
By selecting Local Delivery at checkout, you agree to provide a complete and reliable delivery address.
Please include detailed drop-off instructions (for example: leave at front door, porch table, etc.). Proof of delivery can be provided upon request.
Once an order has been marked as delivered, responsibility transfers to the customer. If a package is missing, please contact me as soon as possible and I will do my best to accommodate, though refunds or replacements are not guaranteed.
Delivery fees are calculated based on distance.
By selecting Pickup at checkout, you are agreeing to personally pick up your order from our cottage bakery location in North Reading, MA during your selected date and time window.
If your order is not picked up at the scheduled time, you will receive a message and will have 24 hours to arrange pickup. Orders not picked up within this time frame will be forfeited, and no refunds will be issued. This includes both the baked goods and payment.
All baked goods are made fresh to order using quality ingredients. We guarantee freshness at the time of pickup or delivery. Best enjoyed within 3-4 days.
Once your order has been picked up or delivered, proper storage and handling become the customer’s responsibility. We are not responsible for loss of freshness due to delayed pickup, improper storage, or exposure to heat or weather.
If you experience a quality issue at the time of pickup or delivery, please notify us within 24 hours with photos so we can review and make it right when possible.
Custom orders require at least 1 week notice. Contact us to discuss your needs.
Orders can be cancelled up to 48 hours before pickup for a full refund. No refunds after this time.
Our bakery has pets and uses wheat, eggs, dairy, and nuts. Please inform us of any allergies when ordering.
Handmade items may vary slightly in color, size, and design. These variations are part of the charm of small-batch baking and are not considered defects.
Extreme temperatures may affect the appearance of buttercream and baked goods. Once items are picked up or delivered, I am not responsible for damage due to weather, heat, or improper storage.
Please read these terms of service carefully before using our website or purchasing our products.
By opting in to receive SMS messages from Seoul Flower Cottage Bakery, you agree to receive recurring automated marketing and informational text messages at the phone number provided. These messages may include:
Consent to receive SMS marketing messages is not a condition of purchase.
Message frequency may vary depending on promotions, order updates, and product releases.
Message and data rates may apply depending on your mobile carrier plan.
You can opt out of SMS marketing messages at any time by replying STOP to any message you receive from us. After sending STOP, you will no longer receive SMS messages from us unless you opt in again.
By submitting your phone number at checkout, signing up for updates, or placing an order through our store, you consent to receive SMS messages from Seoul Flower Cottage Bakery
We may collect personal information including:
This information may be collected when you:
We use your information to:
If you opt in to receive SMS messages, we may send:
You can opt out of SMS messages at any time by replying STOP.
Customer information is stored securely through Shopify and our approved service providers. We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.
We do not sell or rent customer information.
We may share customer data with trusted service providers that help us operate our store, including:
These providers only use your information to support our business operations.
You have the right to:
We retain customer information only as long as necessary to fulfill orders, comply with legal requirements, and operate our business.
